How to set up Cloudbeds integration and manage a cafe, restaurant or bar inside hotel

Integration with Cloudbeds allows you to assign a room in a hotel to an order in Poster. The cashier will be able to send the order to the Cloudbeds account with one tap.

To connect integration go to your management console → at the bottom of side menu click All applications. Find Cloudbeds application and click Install. You will have to accept access to data in your Poster and Cloudbeds account.

Let's assign a room to order:

1. In order page click ••• → Assign Cloudbeds guest
2. In the pop-up window you will see all checked in guests in the hotel. You can search through guests with guest name, reservation ID or room number.
3. Select room and click Apply.  
4. Add some dishes to the order and tap Pay. You will see the pop-up window where you can choose how guest will pay for his order.

If you tap Pay on front desk order would be closed automatically. In Poster management console you will see that order payed by card with Cloudbeds. All products from order would be added to invoice in Cloudbeds and additional charges would be applied to the room.

If you tap Pay here you will proceed to regular Poster payment window. When order would be closed we will send all information about order to the Cloudbeds. Additional charges won’t be applied.

For example, order with cappuccino and croissant paid by cash with 10% service charge: 

It would be posted to Cloudbeds like this:

☝️ Property accounts in Portugal that also use integration with can't allocate payments with items from Poster.

💡 If you want to void the transaction in Cloudbeds, just delete receipt in Poster.

Read more:

— 🎬 How to make a sale in Poster POS

How to account taxes

How to add service charge

How to work with receipts report

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