How to view delivery orders reports
To keep track of your couriers’ work and analyze the income delivery generates for your location, view reports by order type, as well as average service time.
To view delivery orders reports:
Go to Reports → Sales in your management console.
In the Order types section you can see the delivery orders ratio, their turnover and the number of orders.
In the Payment methods section you can see how your customers paid for their orders most often: in cash, by card or through delivery aggregators.
To view more information on couriers’ work:
- Go to Reports → Employees → Couriers.
- For each of your couriers you can view the number of orders and their total amounts, the total and average delivery time, as well as any delays they had.
💡 By default we have set a 60-minute service time standard for delivery orders. This is the time from taking an order to its delivery to the customer. If an order takes more time, you will be able to see the delay time.
To analyze delivery delays and service quality:
Go to Reports → Receipts.
Press + Filter and choose delivery orders and couriers. For example, Order type → Deliveries, Courier → Peter, Maria, John.
In the top right corner press ⿲ to choose the columns you want to see in reports: Order type, Courier, Time spent in “New”, Cooking time (if you send tickets to the kitchen), Time spent en route, Total service time and Payment type.
For your cashiers to be able to work with orders paid for on delivery service websites, you can add additional payment types.