How to work with delivery orders

How to work with delivery orders

To broaden your promotion channels and increase your income, launch delivery from your restaurant.

Your customers will order their favorite dishes to their homes or offices, while you take orders on your POS register and analyze your turnover in the management console.

To do that, you need to set up your service time standard, take an order on your POS and pass the ready dishes to the courier.

Delivery is available in Mini, Business and Pro pricing plans.

Setting up service time standard

To enable and set up delivery in your restaurant:

  1. Go to SettingsGeneral in your management console.
  2. In the Point of Sale settings section tick Deliveries in Order types.
  3. Check Service time standard and mark your preferred time in minutes from taking an order to delivering it to the customer.

    💡 We have set 60 minutes as the service time standard by default. If the customer doesn’t get their order within an hour, you will be able to see the delay time in Reports → Employees → Couriers.

  4. Press Save.

Taking delivery orders

To take delivery orders on your POS register:

  1. Go to your Poster application and enter your PIN.

  2. In the top left corner open Orders.

  3. Press New order and choose the order type Deliveries.

  4. On your POS in the open order go to Delivery tab.

  5. Enter the delivery address and leave a comment with extra information for the courier. For example, that there’s an angry dog in the yard.

  6. Go to the Receipt tab and add products or dishes to the order.

  7. Go to the Customer tab to find a specific customer in your database.

  8. Press Apply in the top right corner to add the client to the order.

    💡 If you add the client’s address in the Customer tab, it will fill in automatically in the Delivery tab. It will give you a possibility to save several addresses of a client and will save your time when taking a delivery order.

  9. Go back to the Delivery tab and mark the customer’s preferred payment method. It will help the courier to be ready with change in case it’s a payment in cash, or get a card reader.

💡 You can work in all the tabs (Receipt, Customer, Delivery) at the same time and in any order. It will help you to be flexible when taking a delivery order.

Assigning a courier and delivering the order

To choose a courier and give them a ready order:

  1. In the top left corner of your POS register press < Orders to go back to your orders list.

  2. In the Delivery time column check the color of the indicator, which shows the time left to the delivery.

    💡 If you wish to adjust the default 60 minute delivery and delay time, change the Service standard time in Settings → General.

  3. Go to the Status column and check the order time in this status.

  4. Press Send to the kitchen if you send tickets to the chefs in the kitchen.

  5. Choose a courier and press Deliver when you give them the cooked dishes. The order status will change to En route.

    💡 To keep track of the couriers’ work, press En route in the top menu.

  6. When the courier delivers the order and returns to the restaurant with the money, close the order.

💡 The courier is the owner by default. Add extra positions in your management console in Access → Positions or press Edit next to the existing positions. In the section Access rights put a tick next to Courier.

To control the service time, the couriers’ work, as well as to analyze your income, check delivery orders reports.

Read more:

— How to take orders and work with order list on your POS register

— How to create and use a website with Poster Shop

— How to create additional order payment method

— How to print two receipts when closing order

— How to view delivery orders reports

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