How to take orders and work with order list on your POS register

How to take orders and work with order list on your POS register

Poster has 3 service modes: dine-in, takeout and deliveries. Your cashiers and waiters will be able to take any of the orders mentioned above at the same time, as well as check the orders from today, previous or coming orders in the Orders tab of your POS register.


Delivery and takeout options are available in Mini, Business and Pro pricing plans.


To work with the order list on your POS:

  1. Go to your Poster application and enter an employee’s PIN.

  2. In the top left corner open the Orders tab.

  3. Press New order and choose the order type: Dine-in, Takeout or Deliveries.

  4. Add products or dishes, tie a customer to the order, fill in the needed information for takeout or delivery.

    💡 You can work simultaneously and in any order with all the three tabs (Receipt, Customer, Takeout/Delivery). It will let you be flexible with your customers when taking orders.

  5. In the top left corner press < Orders to go back to your order list.

  6. Check what time the receipt was Opened at, as well as the Pick-up date and time — a color indicator counts down to the delivery time.

  7. Press the order number to view more information: customer’s details, order comment, products and dishes, their quantity and sum.

  8. Go to the Status column to check how long the order has been in that status: Online, New, Cooking time, En route, Delivered.

  9. Press:
    • Accept or Decline to work with online orders;
    • Send to the kitchen if you print tickets to stations;
    • Deliver to pass the order to the courier and keep track of the delivery time in the next status — En route; • Proceed to payment to accept payment from the guest or close the order after the courier delivers it and returns to the restaurant with the payment.

💡 For your convenience, you could sort the orders by type, status or date. To do that, choose:

Order types ▼ in the top right corner to view dine-in, takeout and delivery orders, as well as their total number; • All statuses in the top menu to accept online orders, check the new ones and those that are being cooked in the kitchenen route with couriers or delivered to your customer;
• Previous days, Today, Tomorrow, Coming dates to open the orders, check pick-up or delivery dates and prepare the orders on time.


Add new customers on your POS register to give them a discount or accept payment with bonuses.


Read more:

— How to add products to order on POS

How to work with takeout orders

— How to work with delivery orders

— How to create additional order payment method

— How to make sales report on the register



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