About Dots Platform

Dots Platform is a single system for all digital orders, fully integrated with Poster. The platform is flexibly customizable to meet business needs and allows you to add new modules to solve new tasks like Lego. 

Benefits of the Dots Platform:

• - Favorable price and quick start: the cost of the platform starts from $49 per month. Choose the configuration for a pizzeria, sushi bar, fast food, dark kitsch, coffee shop, chain, or delivery service and make a powerful upgrade of your business in just 2 weeks.

• - Mobile apps and website: sophisticated design and best practices in interface design, honed by millions of orders. Maximum conversion from visitors to orders. A visual editor that allows you to change the design of your website and applications in accordance with your brand book on the fly, without long waits for the next updates. 

• - Call center, back office, and CRM: all orders are in one place. All operators are in the cloud, without a physical office. Telephone and chat support. Detailed information about the client and the status of the order, his preferences, and even the name of the cat are just a click away. Robot assistants that automate 70% of manual processes.

• - Delivery management: a professional solution for organizing your own delivery. Courier app. Automatic distribution between couriers, automatic "gluing" of orders, optimization of routes, synchronization of logistics and kitchen work. Automatic distribution of excess orders to Glovo during peak hours. Detailed analytics of completed orders and mileage for calculating payment. Tracking the courier on the map in mobile applications and on the website for customers. 

• - Marketing and loyalty program: promotions, discounts, and free delivery. Promo codes with flexible settings. Segmentation of the customer base and smart push notifications. Loyalty program and burning cashback. Heat map of orders. Diplinks. End-to-end analytics from Google Ads, Facebook Ads, combined with data and events on the website and in mobile applications. 

• - Automated finance: online payment with Apple Pay and Google Pay. Cash and terminal. The ability to accept payments to different accounts of an individual entrepreneur or LLC for different locations and cities. Automatic distribution of payments for the kitchen, alcohol, and delivery if necessary. Automatic control of payment statuses, automatic refunds when the price changes downward, automatic invoices for additional payments online. Detailed statistics of all financial transactions. 

• - 20+ Integrations: expand the capabilities of the platform with free integrations with popular services: marketing tools, payment systems, SMS providers, IP telephony, delivery services.  

FAQ:

1.  How does the integration of Dots Platform and Poster work? - Orders made on the website, through applications, or call center functionality are immediately transferred to Poster. An order is created automatically in the POS. Acceptance for work - one click. In case of delivery, the system automatically distributes it to the best courier of its own fleet or a third-party delivery service. The client is shown all the statuses of the order on the website or in the application, as well as the courier's movement on the map.
2. What data is transferred from Dots Platform to Poster? - The integration allows you to transfer customer data (name, phone number, addresses, wishes, notes), order data (all menu items, prices, discounts), payment type (online/cash/terminal), payment status (paid/not paid), amount of applied cashback to Poster.
3. Is the Poster menu synchronized with Dots Platform? - Yes, the menu between the systems is synchronized automatically.
4. Are changes in the order synchronized? - Yes, changes to the order made on the Dots Platform or Poster side are synchronized automatically.
5. How can I control the fact of online payment? - Dots Platform does this automatically. All successfully paid online orders are added to Poster with a "paid online" mark. If the payment period has expired and the order remains unpaid, it goes to the POS with the mark "online payment failed". In this case, we recommend contacting the customer and agreeing on another payment method.
6. What if I don't need all the modules? -  You can start with a basic set of modules, for example, just the website and applications. And then connect the next ones as needed.

Price: from $49/month + 100 UAH/month for integration 

Support: [email protected]